Terms & Conditions

Three- and six-month coaching programmes are presented here. This does not change any existing customer agreement.

These terms explain use of this website, the free audio and how we agree private coaching or RTT services. Your statutory consumer rights are not excluded or reduced.

1. Who provides the services

Signe is a holistic coach and certified RTT practitioner, not a psychologist, psychotherapist, doctor or financial adviser. Services are intended for adults aged 18 or over.

2. Enquiries and your agreement

Completing the questionnaire, requesting the free audio or booking an initial suitability call does not purchase a paid programme. The website does not collect payment. Before paid work begins, we agree the service, suitability, scope, appointment arrangements, total price, payment schedule and cancellation terms in writing. You receive a copy to keep and must accept the agreed terms before payment or the first paid session.

The questionnaire suggests a starting point from your answers. It is not a diagnosis, a clinical assessment or a determination of how many sessions you need. Any recommendation is reviewed together.

3. What each service includes

• Private coaching programmes: the duration, sessions, recordings, follow-ups, resources and between-session contact are those set out in your individual written agreement. A three- or six-month programme is not a rolling subscription unless expressly agreed separately.

We agree the focus together. A tool or session may not be appropriate for every person or every issue. A material change to the agreed service requires your agreement; it is not imposed as a substitute for what you purchased.

4. Fees, taxes and payment

Quoted consumer prices are in euros and are the final amount payable, including any applicable taxes. Any applicable exemption or tax amount is reflected correctly on your invoice; a tax change does not retrospectively increase an agreed fee. Payment methods and due dates are confirmed before you pay. Fees are not personalised according to your income.

If instalments are offered, we disclose the number, amount, dates and total payable before you accept. Instalments are a payment schedule for the agreed programme, not an undisclosed monthly subscription. Missing an instalment does not remove statutory rights; any consequences are addressed fairly under your written agreement.

A dated promotion applies only to the specified offer and stated booking deadline. It does not discount other services or imply availability beyond the published deadline. No payment is required merely to discuss suitability.

5. Rescheduling and cancellations

Please give at least 48 hours’ notice by email if you need to move or cancel an appointment. With that notice, we arrange a new appointment subject to mutual availability.

For less than 48 hours’ notice or a missed appointment, a charge may apply only as clearly agreed before booking, where lawful and proportionate to the loss incurred. It must not exceed the agreed fee for that appointment. Please contact Signe promptly about an emergency or circumstances outside your control so an appropriate arrangement can be considered. This policy does not override a statutory withdrawal or refund right.

If Signe cancels an appointment, you may agree a replacement or receive a refund for that undelivered appointment. If a programme cannot be delivered, any refund or alternative is agreed consistently with your statutory rights. Ending a programme is not automatically a forfeiture of all unused fees; the amount due for work already delivered and any refund are assessed under the agreed terms and applicable law.

6. Distance-contract withdrawal rights

Where the statutory right applies, consumers have 14 days from conclusion of a distance service contract to withdraw without giving a reason. You can notify Signe by any clear statement, including email or post using the contact details above. You do not have to use particular wording.

If you want a service to start during that period, a separate express request is required. If you then withdraw, you may owe a proportionate amount for services actually supplied, where the legal conditions are met. The right is lost on full performance only where the required prior consent and acknowledgement have been obtained. Beginning a session does not automatically waive it.

Separate rules may apply to digital content supplied immediately: any legally required express consent and acknowledgement must be obtained before a withdrawal exception is relied on. Merely accepting these terms or opening this website is not a waiver.

Any refund due following statutory withdrawal is made without undue delay and within the applicable legal deadline, normally within 14 days after notification, using the original payment method unless another method is agreed without additional cost.

Email a withdrawal request. You may copy this model notice:

To Signe Putna, R. de Silva Porto 36-C, 4250-469 Porto, Portugal; signecoach@gmail.com.
I give notice that I withdraw from my contract for the following service: …
Contract agreed on: …
Name and address: …
Date: …
Signature only if sent on paper.

7. Participation, suitability and outcomes

Coaching and RTT do not guarantee resolution of an issue, income, career advancement or a particular emotional outcome. They do not replace appropriate medical, mental health or financial advice. Do not stop medication or other professional treatment because of content or sessions from Signe Coach.

Please provide relevant suitability information accurately through the agreed private intake process, not public comments or general marketing forms. You can ask questions, decline an exercise or stop a session. If the service is unsuitable or urgent support is needed, an appropriate qualified service should be sought instead. In an emergency, contact local emergency services.

For online sessions, use a private, safe setting and a suitable connection. Do not attend while driving or under the influence of alcohol or recreational drugs. Tell Signe about connection problems promptly so the remaining session or a replacement can be arranged fairly.

8. Audio and materials

Free and personalised recordings are for personal listening only. Do not resell, publish, redistribute or present the materials as your own, except where permission or the law allows. Intellectual property remains with its respective owners.

Never listen to hypnosis audio while driving, operating machinery or doing anything requiring full attention. Stop if uncomfortable. A general audio is not a personalised session or medical treatment. Requesting audio does not oblige you to buy services or opt into marketing.

9. Confidentiality and contact

Information shared in private work is handled confidentially under the Privacy Policy. Confidentiality is subject to applicable legal duties, lawful orders and necessary safeguarding disclosures. Sessions are not recorded without a separate agreement. Between-session contact, where included, follows the arrangements agreed for your service and is not an emergency service.

10. Fair responsibility

Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including liability for fraud or other non-excludable responsibility. A lack of guaranteed personal results does not excuse a failure to provide the agreed service with the standard of care required by law.

11. Questions, complaints and applicable law

Please send concerns to signecoach@gmail.com so they can be considered and addressed. You retain the right to seek help from consumer authorities or competent dispute-resolution bodies.

For disputes within its jurisdiction, information and complaint routes are available from CICAP, Centro de Informação de Consumo e Arbitragem do Porto. This reference does not claim voluntary membership or restrict rights to another competent body or court.

Portuguese law applies, without depriving a consumer of mandatory protections available under the applicable law of their usual residence. Nothing requires you to use a court that would remove mandatory consumer jurisdiction rights.

12. Changes

The date above identifies this version. Later website changes do not retrospectively alter an accepted agreement. Material changes to ongoing services require appropriate notice and agreement where required. Please keep your booking confirmation and agreed terms.